TANDEMKROSS Lifetime Guarantee
All TANDEMKROSS brand products are guaranteed for life against failures to function as advertised and against cosmetic defects in original workmanship. Products that mechanically fail within the Lifetime Guarantee are entitled to be refunded or replaced with the same or similar item of equal value. Defective products must be received by TANDEMKROSS prior to a replacement or refund being issued. TANDEMKROSS will cover USPS return shipping costs for defective products.
TANDEMKROSS’s Lifetime Guarantee does not cover items that are lost, modified, or damaged through misuse or neglect (eg. improper installation, use on incompatible firearm/caliber, or damage due to lack of proper routine maintenance); products that are disclosed as being “consumable” or otherwise exempt; or third party retail products sold by TANDEMKROSS. For questions regarding warranties of non-TANDEMKROSS products, please contact the manufacturer.
Products considered “consumable” or otherwise exempt from the TANDEMKROSS Lifetime Guarantee may include, but are not limited to:
- Firing Pins, Extractors, and Springs: These parts are protected against mechanical failure for two (2) years starting at the time of purchase.
- Fiber Optic Light Pipes: Fiber optic light pipes are fragile and highly susceptible to breaking even within typical intended use. Sights (rear sight blade, rear sight base, front sight blade/post) are protected under the Lifetime Guarantee. Fiber optic light pipes are only guaranteed for the first six (6) months after the time of purchase.
- Disposable Products: Disposable products may include items such as cleaning solutions, disposable wipes/swabs, lubricants, ammunition, etc. By definition, these products are consumable and are not protected by Lifetime Guarantee.
- Textiles and Apparel: Merchandise such as T-shirts, hats, or bags are only guaranteed for one (1) year after the time of purchase.
Items not covered by the Lifetime Guarantee or items being returned for reasons outside the Lifetime Guarantee, return shippings costs are the responsibility of the purchaser.
In the event that a replacement cannot be sent (eg. discontinued product, changes in local laws, etc) a refund will be issued for the warrantied product in the value of the original purchase price.
To initiate a return, exchange, or inquire specifically about our Lifetime Guarantee, please contact TANDEMKROSS Customer Service.
Hassle Free Returns
Products eligible for return or exchanges must have been purchased directly through TANDEMKROSS’s website. Products eligible for return or exchange must be within 30 days of purchase and in original condition, complete with all original components. Proof of purchase is required to initiate a return. Our Hassle Free Returns policy applies only to orders shipped within the United States to legal United States residents. Shipping costs attributed to returns issued for reasons outside the Lifetime Guarantee are the responsibility of the customer.
Unless for reasons covered by the TANDEMKROSS Lifetime Guarantee, please contact the original seller and pursue a return or exchange according to their policies for all returns or exchanges of TANDEMKROSS products purchased anywhere other than TANDEMKROSS’s website.
All international sales are final and are not eligible for return. All specific items listed as “all sales final” are not eligible for our Hassle Free Return.
To initiate a return, exchange, or inquire specifically about our return policies, please contact TANDEMKROSS Customer Service.